Do you excel at keeping things organised and running smoothly? Are you great at communication and staying on top of tasks in a fast-paced setting? We're looking for a motivated Service Manager to join our HVAC&R team and manage our service operations.

Kempster Commercial Refrigeration (KCR) is a proud Mackay organisation. Established for 40 years, KCR serve a well-established client base in the Mackay-Whitsunday, and Coalfield areas. Our core business is commercial refrigeration and commercial air conditioning, supermarkets, cold stores, clubs, commercial enterprises and coal facilities. 

Your Responsibilities will include: 

• You'll manage and grow a diverse client portfolio in this role, ensuring consistent and quality service delivery. 

• Act as the primary client contact, ensuring prompt and professional service.

• Manage small and medium-sized service delivery from initial inquiry (quoting) to completion.

• Schedule and dispatch service mechanics to maximise productivity and efficiency.

• Assist in diagnostic and fault-finding 

• Handle inquiries and requests accurately and promptly.

• Follow up on completed work, and address any concerns or feedback.

• Prepare quotes, accurately assessing client needs and offering competitive pricing.

• Review and approve completed jobs for invoicing, ensuring accuracy.

• Coordinate with suppliers and vendors for timely delivery of materials and equipment.

• Manage and mentor our team of mechanics and apprentices. 

To Succeed in this role you'll have:

• White card and driver’s licence.

• Excellent diagnostic and fault-finding skills

• Excellent communication and interpersonal skills, focused on building rapport with clients and colleagues.

• Leadership qualities, able to motivate and support team members.

• Strong organisational skills and attention to detail, able to manage multiple tasks effectively.

• Provide a high level of customer service.

• Flexible and adaptable, committed to delivering exceptional service.

• HVAC&R Trade qualifications and Arctick Licence will be an advantage. 

• We are also open to the right person looking to transition from the tools to a management position. 

What's on Offer:

• Competitive hourly rate

• Fully maintained company vehicle

• Phone allowances

• Performance Bonus

• RDOs & Flexible Roster

• Relocation allowances if required

If you would like to find out more or you would like to join our company, please email your CV / resume to

adm••@kempster-refrig.com.au

KCR is an Equal Opportunity Employer - ALL are encouraged to apply.

Only shortlisted applicants will be contacted.

No Recruitment Agencies, please.